Shawnesha ‘Nesha’ Williams is all about family and comforting others, even when it comes to business. A wife and mother of three, Nesha began her working career at 15 years old in her family’s restaurant.
“My family brought the first Popeyes [Louisiana Kitchen] to Tulsa, so I worked there,” Nesha said. That was her first job.
Now, Nesha has found another family business to call home – Dental Depot of Broken Arrow.
Nesha began her career with Dental Depot in 2014 as an intern in our dental assistant internship program. After three months as an intern, she joined the company officially, as a dental assistant. And although she also has worked at our Tulsa office, she has been a staple on Dr. Bennett Parks’ team, and now Dr. Serena Ta’s team, at our Broken Arrow office since its opening.
“I love working with [Dr. Parks]. He’s a great doctor and he really cares about his patients,” Nesha said. “He’s a perfectionist and makes sure it’s done right. I care a lot, so I don’t want to work with someone who doesn’t. Ethics you know!”
“I’m all about customer service … I just enjoy helping people,” Nesha said. “I just try to make everyone feel really comfortable. I get them water, blankets – anything they need. And I try to take their mind off the appointment itself. I’ll talk with them – ask them about their kids, work … – a lot of them like to vent to me. I think they just appreciate the fact that I actually care, and it shows.”
And she’s right. It does show. In fact, Nesha’s patients routinely request her and many won’t see anyone else, some will even reschedule appointments if their appointment is on a day she doesn’t work.
“We had this one patient – she was super nervous. She was really subconscious about her front teeth, but Dr. Parks came up with a plan to give her a bridge,” Nesha said. “It took several appointments, but every time she came in she always wanted me. I made her feel comfortable.”
And Nesha has many more stories like this, but one of our favorites is about a gentleman who would grind his teeth until they were almost nonexistent.
He had tried numerous dentists, but each one he saw seemed set on giving him dentures. When he came to Dental Depot however, Dr. Parks was able to give the man what he asked for: no dentures.
“Instead, we did crowns on all his lower teeth. He was so happy, he cried. And we cried! Well, Dr. Parks didn’t cry, but I cried,” Nesha laughed.
“That’s the thing about dentistry,” she said. “People are always afraid, but when they leave, it’s with a good product and a smile on their face.”
“I just treat people how I want to be treated,” Nesha said. “That’s one thing I’m super big on. You don’t want to come into an office where you already don’t want to be, and get an assistant who doesn’t want to be there. So, even if I’m having a bad day, my patients will never know!”
As a child she wanted to become a labor and delivery nurse, Nesha said. But, when life and family happened, she opted to become a dental assistant instead, noting that she wanted to stay in the healthcare field but didn’t want school to take her away from her family for too long.
“I’d like to be a nurse … I don’t know if I still want to do [labor and delivery] though,” she said. “I had a friend who did it and there’s a lot of sad stuff you see, which would be bad for me because I’m a big crybaby.”
Luckily, as a dental assistant, Nesha has the freedom to balance her life between helping her patients and spending time with her husband of 11 years and their three children.
She and her husband met through a friend when she was 15. Today, they’ve been married 11 years.
“I can’t take my husband anywhere! He’s always trying to make people laugh and he knows everyone. He’s just so outgoing – my goodness! [We are] total opposites. I’m shy and he’s obnoxious,” she laughed.
“One time, before he had met anyone up here [at Dental Depot’s Broken Arrow office], he came in using a British accent and everyone was wondering if he really talked like that,” Nesha said. “I said, Gah no! Don’t believe anything that comes out of his mouth!”
Jokes aside, Nesha said working at Dental Depot has helped her confidence, making it easier for her to talk to people.
“I’m super shy … I’m more confident now,” she said. “I don’t have an issue explaining things to patients or getting to know them.”
And while a boost in confidence is the change that Nesha notices, her patients seem to just see her special ability to make people feel comfortable and calm in what often is a stressful situation.
When Nesha isn’t working, she enjoys spending her time with her husband and kids – ages 8, 10 and 13 – playing outside, going to the movies, going to Frontier City and playing Xbox Kinect bowling and dancing games. Shawnesha Williams was nominated for Dental Depot Employee of the Month by Dr. Serena Ta, general dentist at the Broken Arrow office, and a number of her co-workers:
“I am proud to recommend Nesha for Employee of the Month. She is a strong leader among the assistants and is someone for them to lean on and follow if they don’t know what to do. She directs workflow and keeps everyone on task. She is respectful and great with patients without a doubt. She is always thinking of ways to improve the office. She goes above and beyond at work and always brings a positive attitude” – Dr. Serena Ta, general dentist
“Nesha is always smiling and willing to help others. She gives her all while she is at work to help not only the patients understand treatment and the procedure but to help in every aspect of the office. She will go above and beyond for patients and her team every day. She is a true inspiration of what hard work looks like and everyone at Dental Depot is very lucky to have someone like her on our team!” – Elizabeth Burnett, assistant manager
Dental Depot is a locally owned and operated family company. As such, we believe that the incredible group of doctors, hygienists, assistants and staff that make up Dental Depot are more than their job titles; they’re members of our extended family. In our family, we like to recognize when someone goes above and beyond, living the Dental Depot values. This October, we are proud to shine a spotlight on Employee of the Month Shawnesha Williams.